Policies
Medical & Health
To ensure the safety and well being of your pet, please inform us of any allergies, sensitivities, illnesses, physical conditions and/or physical limitations. Please advise us if your pet has a communicable condition (e.g., viral infections, or bacterial infections).
Emergencies & Veterinarian Care
Should your pet require immediate veterinary attention, Wizard of Paws Wellness Center will transport your pet to either the nearest vet to our facility or your preferred vet (if it’s not a life-threatening situation), based on your direction on your registration form. Please note that as the owner, you will be responsible for all medical and veterinarian costs incurred.
Vaccinations
Your pet must be fully up to date on vaccines. The required vaccines are Rabies, Distemper, Canine Hepatitis, Parvovirus, Parainfluenza (DHPP) and Bordetella (kennel cough). It is also strongly recommended that your pet is checked annually by your veterinarian, be on a worm prevention program, and on a flea/tick/lice prevention program as well.
*If your pet is admitted to the salon with fleas or ticks, an additional charge will be automatically added to the final cost to cover the anti-flea treatment.
Behavior
All dogs being groomed at the Wizard of Paws Wellness Center must be non-aggressive. Owners will need to verify that their dog has not harmed, shown aggression or threatening behavior towards any person or another dog. Please remember that when your dog frequents the salon, he/she could be in contact with other dogs and the health and safety of all animals is our main concern.
Punctuality
Please be on time for your appointments as our staffing is scheduled based on appointment booking times. Please be mindful of our hours of operation defined above when booking appointments. There is a grace period of 15 minutes; however, if you are late beyond the grace period, a late drop off or a late pickup fee of $5/30 minutes may be assessed.
No Shows/Cancellations
We provide a high-quality specialized service and part of that is our individualized attention. There is only one client booked into the salon at a time. No-shows, last minute cancellations, and late turn-outs greatly affect our bottom line and in order to continue providing our in-demand services the way we currently do, we have found it necessary to implement the following policies:
It may not be possible to do a full grooming on a dog if they arrive late for their appointment and we reserve the right to charge the full amount for the time that was booked.
Please provide at least 24 hours notice for cancellations. If you cancel with less than 24 hours notice, we reserve the right to charge the full grooming fee unless we can find another dog to take your spot on short notice.
Mats
If your pet is matted, we will try our best to demat and brush out the tangled hair on your pet, if possible. However, we will add an additional charge of $15 for a deep conditioning treatment, in addition to the base grooming fee quoted. In the case where your pet’s coat is severely matted, we may need to shave down your pet as severe matting can cause dermatitis, skin irritation and other possible issues. We are very careful during dematting, but skin irritation, minor nicks, and stress may occur on your pets, depending on the severity of the mats. Wizard of Paws Wellness Center is not liable from any and all responsibilities resulting from shaving or dematting a matted pet.
Handling
If your pet is uncooperative during his/her grooming, and requires a handler to settle him/her in order to groom, an extra fee will be added to your account. If your pet has any behavioral issues, illnesses, injuries or sensitive areas on his/her body, you must inform us about his/her condition prior to your appointment. Wizard of Paws Wellness Center reserves the right to refuse service should your pet be extremely hard for us to handle or to groom.
Grooming Corrections
If your pet’s grooming is deemed unsatisfactory, notification must be given to Wizard of Paws Wellness Center within 24 hours of your grooming appointment so appropriate changes can be made.
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*Pricing and grooming time will be determined on an individual basis.